FAQ
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Answers to the questions we get asked most. Can't find what you're looking for? Contact us directly.

🚗 Orders & Products
Use the vehicle selector at the top of any page — choose your year, make, model and engine, then hit GO. You can also use our Find by Size tool if you already know the exact measurements.
We do our best to keep listings accurate, but images are for illustrative purposes and small variations from the manufacturer are possible. If you're unsure whether a part fits your vehicle, contact us before ordering.
Yes — tap the compare icon (⚖) on any product card, then visit your Compare page to see specs, pricing, and availability side by side.
🚚 Shipping & Delivery
Delivery times vary by location, typically 3-7 business days across the UAE. You'll receive tracking information as soon as your order ships.
Go to Track My Order, or check your order history in My Account. You'll also get a tracking link in your shipping confirmation email.
Available shipping destinations are shown at checkout based on your delivery address. If you don't see your country listed, reach out to us and we'll confirm what's possible.
↩️ Returns & Refunds
Unused, unopened parts can be returned within 7 days of delivery for a full refund. See our full Return Policy for the complete process and exceptions.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days back to your original payment method.
💳 Payment & Pricing
We accept major credit/debit cards and other payment options shown securely at checkout. All transactions are encrypted and processed securely.
Applicable taxes are calculated and displayed at checkout before you complete your payment, so you always see the final total before you pay.
👤 Account & Login
Tap the Account icon and log in using your mobile number via OTP (one-time password) verification — no separate password to remember.
Yes — go to My Account → Addresses to save and manage multiple shipping and billing addresses, and pick a default.
Your full order history is available anytime under Purchase History in your account dashboard.
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